Preparation and Packing Steps in store
We take great care when packing your order. Each gift box is double-checked by our team before being sent out to you, either same-day delivery in London or next-day delivery across the UK.
You will receive an email to confirm that your order has been received and a second email when it has been dispatched from our HQ at Kirby Street, London. Your order is fully trackable and you will be able to change the day or time of delivery through the courier app. If your order is a gift please make sure you enter the email and telephone number of the lucky recipient so they can directly make arrangements with the courier if they will be out.
Delivered to the customer
Our macarons should be placed in the fridge when they are received and consumed with in five days. If you would like to keep them for longer, they can be frozen and kept for up to three months. Please take our of the fridge or freezer 20 minutes before you would like to eat them to bring them up to room temperature and ensure you can enjoy the full flavour of your delicious macarons.
Orders are placed through our online shop either using the build a box function or choosing one of our special selections giftboxes. For large bespoke orders please contact:
email@example.com and let the team help you.
Click & Collect is free, and available to collect between 12pm – 5:30pm on Monday – Friday (excl holidays).
Next day delivery (Tue-Fri only) £6.95
Next day before 12pm delivery (Tue-Fri only) £15.95
Saturday & Sunday deliveries £15.95
Same day delivery to London Zone 1 (Mon – Fri only) £25.00
Next Working Day to Northern Ireland (Tue-Fri only) £38.0
If you require delivery in time for an event on a Saturday or Sunday, delivery has to take place on the Friday before. All treats will keep to be used over the weekend. Please therefore place your order for delivery on Thursday, so that it arrives on the Friday.
We do always endeavour for you to receive your macarons the next day; however, sometimes we get super busy, so the next day option is not always available, especially in busy holiday periods.
We deliver same day in Central London to postcodes, W1, E1, N1, SE1, SW1, SW2, WC1, WC2, EC1, EC2, NW1, or UK nationwide via DPD Express next day delivery and weekends deliveries. We charge a little extra for our shipping to ensure your macarons arrive in
perfect shape. Exactly as we sent them.
Please contact us immediately: firstname.lastname@example.org we will always do our best to accommodate your request. Once orders are sent out, we cannot change them.
If you have chosen next day delivery, then your delivery will arrive anytime between 9am – 5pm. Unfortunately, we cannot specify an exact time; however, if you provide your email address with your order, our courier will send you a link so you can track your delivery. If you require your delivery before a certain time, please let us know by messaging us at “Anything else we should know?” section on our order form when placing your order.
Yes, all macarons need to be accepted in person. If you have ordered as a gift, please ensure you
include the email address and telephone number of the recipient so they can rearrange delivery if they are not going to be in. Our macarons are handmade & fresh, so we want to make sure you receive them when they are at their finest!
Any errors to do with an address or telephone number please contact us as soon as possible: email@example.com, the team will do their best to assist
you. Once orders are sent out, we cannot change them.
We deliver via DPD Express next day delivery and weekends. We charge a
little extra for our shipping to ensure your macarons arrive in perfect shape. Exactly as we sent them:
Next day delivery (Tue-Fri only, excl holidays) £6.95
Next day before 12pm delivery (Tue-Fri only, excl holidays) £15.95
Saturday & Sunday deliveries £15.95
Next Working Day delivery to Northern Ireland (Tue-Fri only, excl holidays) £38.00
Our experienced customer service team are able to help you send out bespoke orders to multiple addresses for team rewards, incentives, product launches and corporate gifting. For bespoke orders of over 20 boxes please contact us at firstname.lastname@example.org and we will do the rest.
We offer a fully trackable service across the UK and EU through our courier partner, DPD, taking the stress out of gifting.
Our macarons are made with high-quality ingredients, all handmade by skilled chefs at our Kirby Street HQ, in London.
We do our best to offer our luxury macarons with the most reasonable price as possibly we can.
By partnering with delivery services such as Deliveroo and UberEats, we would have no choice but to increase the price of our macarons, to cover the commission fees which are around 35% + VAT on top of our existing pricing.
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