Refund policy

Returns Policy

Returns are only accepted for goods which arrived damaged or are sent in error. If you find your order damaged or you have received the wrong product please contact us immediately. Depending on the condition we will offer to re-send the items or exchange them. As our macarons are perishable goods, we do not offer refunds in any other circumstances.

Corporate Orders Policy

All orders are to be paid in full upon confirmation. Production will not start until payment is received, so late payment may affect delivery dates. If you wish to cancel your order, please note the following points. If an order is cancelled more than 60 days in advance of the agreed dispatch date, a 90% refund will be offered. If an order is cancelled between 60 and 30 days in advance of the agreed dispatch date, a 50% refund will be offered. Unfortunately, we are unable to offer any refund if the order is cancelled with less than 30 days’ notice before the agreed date of dispatch.

Payment

We take payment when you place your order, rather than at the time of dispatch. This is to help avoid any last-minute hitches that might delay your delivery. We’re not able to accept an order until we’ve checked and approved it, and if there is a problem we’ll be in touch within three working days. We run special offers from time to time and these are to be used independently, not in combination.

Dispatch

If we have your collection in stock and we receive your order before 2pm (UK Standard Time) we’ll put it in the post the same day. If we get your order after 2pm, we’ll send it out the next working day. If for any reason we’re not able to do this we’ll get in touch with you by email to offer you a different product, a later delivery date, or, if you’d prefer: a refund. And just so you know, we don’t send out any items on the weekend.

Any orders containing alcoholic products are not available for purchase by anyone under the age of 18. We ask for consent at point of purchase and our couriers may require ID upon delivery of any orders containing an alcoholic product.